Hello Curious. You’d get answers to all your questions here!
Auris allows you to listen into all social channels (facebook, twitter, google+ etc.), video content (Youtube etc.), news, forums, and review boards amongst other sources. Almost everything out there!
The data flows in real time from most of the data sources. All social mentions flow in real time and news flows in as-it-happens. A few 3rd party data sources might have some time-lag, but the volume of data flowing through such channels is a small proportion and the time lag is in the order of minutes.
Your customer care emails can flow into the system. You can also add data manually into the system by selecting “Others” as the source. Our system automatically pulls in the data from such sources. In addition, if you do have some more proprietary sources of data, we can help you bring those in as a managed service.
Authentication on facebook and twitter allows us the basic permissions we need to transmit all the data related to you in real time. In addition, you can capture inbox/DM messages received on your handle or page. Further, you can reply directly from the platform, making responding easy.
By all means. We work on any topic that might be of interest. Just define the topics of interest whether they be brands, people, category names and so on. Our engines will work to get the corresponding data for you, all in real time!
Auris works on multi-lingual data and churns out insights. French, Spanish, Hindi or Azerbaijani, we source everything and our models run on all possible languages.
Social chatter can be restricted to your region. For example, if you are a multinational brand but are in-charge of Sweden, we can restrict the flow of data only to the Swedish region.
Auris provides you with insights relevant to your industry. At the time of set-up we ask you for your industry. Based on your input a set of models start working on your data. The set of insights are personalized to your industry or sub-industry. Take a look at the different industries we cater to.
We can help create AI models for issue classification and discovery for your industry. Just write-in to us. Our team is constantly adding to our knowledge base and we should be able to come back to you in sometime.
We can add custom dimensions as a managed service. Read out to us and we’d be happy to help. Our research team constantly keeps enhancing the industry models with more or better dimensions.
Yes, you can. Use our advanced search feature. Save your searches and you’d be able to readily see views which are filtered by your own keyword based logic. For example, you can run queries such as “Comment contains _________ and ___________ or _________ but not ___________”. Make it as complicated as you wish!
Auris determines the influence score of each user so that you can identify the chatter by top influencers conveniently. Identify and engage with influencers seamlessly.
Our issue classification and discovery helps you identify specific issues related to your brand. Our inbuilt models help you get these as part of our dashboard. So no complex SQL queries. We have already done the modeling work for you!
Yes, you can. You can choose the date (and even time range!) and download raw data in the form of a csv. What’s more, you can download the charts in the form of a ready PPT.
Yes, Auris enables replying to consumers directly from the command center. All you need to do is ensure that you have authenticated the app using your official facebook and twitter handles.
Yes, you can. Simply chose the modify button alongside the comment/post/tweet within the command center and change the dimension values to your liking. Our system learns based on your inputs, so that going forward, you don’t need to do it going forward.
Just click on escalate and convert the comment/post or tweet into a ticket. Mark as many people within the organization as you wish. After resolution, reply to the consumer and mark the ticket as closed. All on the simple click of a button.
Yes. Auris comes with integrations with multiple customer care platforms (Salesforce desk, Zendesk, Freshdesk and so on) as well as all mainstream CRMs (Salesforce, Eloqua, Zoho).
Auris provides connectors to popular data analysis and visualization platforms such as Tableau, Bigtable amongst others. Our managed services team can help create this integration for you.
We can configure daily/weekly or monthly reports as per your needs. By default we deliver, automatically, an insights rich report every week.
You can upgrade to a higher volume of mentions by choosing Upgrade. This allows you more mentions, more keywords. You are charged for the incremental number of days for the upgraded product only.
You can cancel your subscription at any time. Our customer success managers will assist you in doing so. No questions asked (apart from feedback, so that we can improve ourselves!).